Post by account_disabled on May 1, 2024 22:29:26 GMT -5
Too much corporate emphasis on payroll management may motivate managers to operate their stores with insufficient labor capacity that in turn degrades financial performance. Emphasis on payroll management can also degrade employee morale. Author Abstract Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure the benefits are often indirect and not immediately felt.
One benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on quality. Since employees at retail stores Brazil Phone Number List perform both production related activities and customer service activities I examine both conformance quality and service quality. Using longitudinal data from stores of a large retailer I find that increasing the amount of labor at a store is associated with an increase in profitability through its impact on conformance quality but not its impact on service quality.
While increasing labor is associated with an increase in service quality in this setting there is no significant relationship between service quality and profitability. of attending to process discipline in certain service settings. They also show that too much corporate emphasis on payroll management may motivate managers to operate with insufficient labor levels which in turn degrades profitability. Paper InformationParallel Search Incentives and Problem Type Revisiting the Competition and Innovation Link by Kevin J. Boudreau Nicola Lacetera and Karim R. Lakhani The innovation process is fraught with uncertainty.
One benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on quality. Since employees at retail stores Brazil Phone Number List perform both production related activities and customer service activities I examine both conformance quality and service quality. Using longitudinal data from stores of a large retailer I find that increasing the amount of labor at a store is associated with an increase in profitability through its impact on conformance quality but not its impact on service quality.
While increasing labor is associated with an increase in service quality in this setting there is no significant relationship between service quality and profitability. of attending to process discipline in certain service settings. They also show that too much corporate emphasis on payroll management may motivate managers to operate with insufficient labor levels which in turn degrades profitability. Paper InformationParallel Search Incentives and Problem Type Revisiting the Competition and Innovation Link by Kevin J. Boudreau Nicola Lacetera and Karim R. Lakhani The innovation process is fraught with uncertainty.